Privacy Policy

Pivot Empowerment, Education & Recovery Society
Last Updated: November 10, 2025

Pivot Empowerment, Education & Recovery Society (“Pivot Society”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of the individuals and communities we serve. This Privacy Policy explains how we collect, use, store, and protect personal information through our website and programs.

By visiting our website or engaging with our services, you agree to the practices outlined in this policy.

1. Who We Are

Pivot Society is a non-profit organization based in Alberta, Canada. We provide education, mentorship, support services, and community programs for youth and adults.

2. Information We Collect

We may collect the following types of personal information:

a. Information You Provide Directly

  • Contact forms (name, email, phone number, organization, role)

  • Program registrations and intake forms

  • Donation/payment information (processed securely through third-party payment providers)

  • Volunteer applications

b. Information Collected Automatically

  • IP address

  • Browser type and device information

  • Pages viewed and website navigation behavior
    This data may be collected through cookies or analytics tools such as Google Analytics and Squarespace Metrics.

c. Sensitive Information

For program participants (including youth), we do not collect sensitive or identifying information unless necessary for program support and safety — and only with appropriate consent.

3. How We Use Personal Information

We use your information to:

  • Respond to messages or inquiries

  • Register individuals for programs, sessions, or events

  • Provide mentorship, outreach, and support services

  • Process donations, provide tax receipts, and maintain donor records

  • Send newsletters, updates, or organizational announcements (optional)

  • Improve website performance and program delivery

We do not sell, rent, or trade personal information to any third parties.

4. Legal Basis for Collection

We process personal information under one or more of the following lawful bases:

  • Consent (you provide information voluntarily)

  • Legitimate Interest (program delivery and administration)

  • Legal Obligations (donor tax receipts and reporting requirements)

5. Storage & Security

We store information using secure systems and services that comply with Canadian privacy laws (including PIPA & PIPEDA).
Only authorized staff, board members, or contracted service providers who require access to fulfill their duties are permitted access.

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, or disclosure.

6. Third-Party Services

We may use trusted third-party service providers such as:

  • Squarespace (website hosting)

  • Google Analytics (website analytics)

  • Stripe / Square / PayPal (donations and payments)

  • Email marketing platforms (e.g., Mailchimp)

These services may store data in Canada or the United States. Each third party maintains its own privacy policy and security practices.

7. Cookies

Our website may use cookies to enhance browsing experience and analyze usage.
You can disable cookies in your browser settings if you prefer.

8. Youth Privacy

We do not knowingly collect data from children under 13 online without consent from a parent or guardian.
In-person program data is collected only with participant consent and is protected confidentially.

9. When We May Share Information

We may disclose personal information only when:

  • Required by law, court order, or legal process

  • It is necessary to prevent harm, protect safety, or respond to a crisis situation

  • You provide explicit permission

We never share data with law enforcement unless legally mandated or required for safety.

10. Your Rights

You have the right to:

  • Request access to your personal information

  • Update or correct your information

  • Withdraw consent at any time (does not affect prior lawful use)

  • Request deletion of your information where legally permissible

To submit a request, contact us at info@pivotsociety.ca.

11. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted with the updated date at the top.

Contact Us

If you have any questions about this policy or your personal information, contact us:

Pivot Empowerment, Education & Recovery Society
Email: info@pivotsociety.ca
Phone: 403-808-3429